Contact us about a custom battery pack
Telephone +86-755-25629920 and email [email protected] are the direct routes. Use the form below, or write directly, and include the device facts listed on this page so the reply can be specific rather than a request for the same information again.
Layered pack cross-section — the site's recurring diagram motif. It is a schematic, not a photograph of a product, factory or customer project, and it is not presented as a photograph of this company's factory.
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Direct contacts
Telephone: +86-755-25629920. Email: [email protected]. Those are the contact details the company website publishes on its contact page, and this site reproduces them exactly. No individual contact name is published on this page, and no instant-messaging handle is listed, because the company website does not publish a usable account name for one.
What to include in your message
Device type and what it does; the space available for the pack, including maximum thickness; nominal voltage; capacity or runtime target; peak current if the device has motors, radios or heaters; the model description and capacity from this site if one matches; whether you need a listed model or a custom design; and the documents you need, noting that certificates are available upon request. If your device needs a particular chemistry — LiFePO4, Li-ion, Li-polymer or NiMH — say so in the first line, because chemistry is the fastest filter in this range.
Also state the quantity band you are planning for and the market you will sell into, because the certificate set and the pack configuration can depend on both. Do not expect a single site-wide price or lead time in reply: prices and lead times on the company website belong to individual model listings, and the reply will answer for the listing or the custom design you actually describe.
Lead-time guidance, as stated on the company's application pages, is that sample lead time is typically 7–14 days and mass-production lead time is typically 20–30 days following final specification approval. The company's About page separately mentions samples in 7 days; that shorter figure is a supplementary statement on that page, not the same promise as the 7–14 day application-page figure, and this site does not merge the two into one commitment. Confirm the lead time for your exact order in writing before you pay.
How to place an inquiry, step by step
- Send the device facts. Tell us the device type, the available space (length, width and maximum thickness), the nominal voltage you need, the capacity or runtime you target, and the peak current if your device has motors, radios or heaters.
- Name the model or the chemistry. If a page on this site matches, quote its model description and listing details. If nothing matches, say so and describe the chemistry and voltage you need, so the conversation starts on the custom route.
- Confirm documents and terms in writing. Ask for the certificate set for that exact model, confirm the minimum order, the price basis and the lead time for that listing, and confirm payment and warranty terms before you pay. Terms stated for one model listing do not transfer to another model.
- Agree the sample step. Confirm whether the next step is a listed sample, an engineering sample for a custom design, or a small trial order, and what test you will run on arrival — fit in the enclosure, runtime, or peak-current behaviour.
Send all of this in one message through the contact page: device type, space, voltage, capacity, peak current, model description if you have one, and the documents you need. That is the whole inquiry — no separate form, no account, no extra step.
What to send us now
Send one message with your device type, the space the pack must fit, the voltage and capacity you need, the peak current if it matters, and the model description if a page on this site already matches. Add the documents you need — certificates are available upon request — and whether you need a listed model or a custom design. Use the contact page or write to [email protected], or call +86-755-25629920. A specific message like that is what turns a range of hundreds of models into a short, answerable question.